ELayer provides businesses in the Software-as-a-Service (SaaS) Industry with leading edge website quality, reliability, and performance monitoring solutions that help them improve user experience, satisfaction, and sales.
In a recent study conducted by Rackspace, 59% of SaaS customers reported that application reliability and performance was a major technical concern. This finding is easily understood when you consider that SaaS performance problems can substantially diminish a customer's productivity and worst yet, application errors and outages can render the customer's critical data completely inaccessible. With so much at stake, SaaS providers must take application quality, reliability and performance seriously to attract and retain customers. This is where ELayer comes in. ELayer helps SaaS providers monitor their applications and identify website failures and performance issues before they affect their business.
Key Areas of Concern
ELayer helps SaaS providers monitor the quality, reliability, and performance of their website's key
areas such as:
| Customer Account Creation Forms |
AJAX, Flash, Silverlight Features |
| Web Application Logins |
Account Management Pages |
| Web Application Add/Edit Features |
Support Request Forms |
| Web Application Reports |
Payment Processing Functions |
| Web Application Search Functions |
Marketing Pages |
| Web Transactions |
Network Devices and Servers |
Improving the performance and reliability of a SaaS application is not only good for customers, it's good for business. According to a study conducted by the Aberdeen Group, a performance improvement of just 1 second can increase customer satisfaction by 16%, service usage by 11 page views and sales by 7%. SaaS providers can identify and capitalize on these performance opportunities by employing ELayer's ongoing monitoring solutions.
ELayer Solutions
ELayer provides SaaS providers with the products and services they need to thoroughly monitor each of their critical website components on an ongoing basis. These products and services allow SaaS providers to accomplish the following objectives:
| Monitor web application functionality and reliability |
Reduce the number and severity of downtime events |
| Identify bottlenecks in multi-step website processes |
Spot website stress points |
| Track web application performance |
Track performance across multiple geographic locations |
| Identify web failures and alert the appropriate personnel |
Spot server and network capacity shortfalls |
Talk to an ELayer sales representatives today to learn more about how ELayer's products and services can help your SaaS business.
