ELayer provides companies in the Business Services Industry with leading edge website quality, reliability, and performance monitoring solutions that help them improve service delivery, customer satisfaction, and sales.
Whether your business provides supply chain
services, office services, marketing services,
financial services,professional services, or any
other business service, service providers all
have one thing in common: customer
satisfaction is paramount. In a recent survey
conducted by Harris Interactive, an alarming rate
of customers (80% of those surveyed) reported
experiencing problems conducting business
online. With customer satisfaction at stake,
businesses must take their online performance seriously to attract and retain customers. This is where ELayer comes in. ELayer helps companies monitor their customer-facing online interfaces and identify problems before they affect their business.
Key Areas of Concern
ELayer helps Business Service Providers monitor the quality, reliability, and performance of their website's key areas of service delivery such as:
| Customer Signup Forms |
Database Queries |
| Customer Login Pages |
Business Transactions |
| Account Management Areas |
AJAX, Flash, Silverlight Features |
| Business Service Reports |
Website Search Features |
| Functional Add/Edit Forms |
Customer Support Forms |
| Payment Processing Features |
Network Devices and Servers |
